All commercial requests require payment: a migration purchase or a €99 consultation.
Can I send a free enquiry?
No. Choose a prepaid migration package or a €99 consultation. Commercial orders are accepted only after Stripe confirms payment.
What does the €99 consultation include?
A 60-minute appointment to review your website, required functions, migration options and next steps. Development and migration are separate purchases.
When can I book a consultation?
Monday to Saturday, within 09:00–21:00 CET, fixed UTC+1. A 60-minute appointment can start no later than 20:00 CET.
Which time zone do I see?
The booking screen uses your browser’s time zone initially. You can change it. The date and time shown are local to the selected zone; availability remains anchored to CET.
Does CET change for daylight saving time?
For this service, CET means fixed UTC+1 all year. Your displayed local time may change when your region enters or leaves daylight saving time.
When is my appointment confirmed?
After verified payment. A checkout temporarily holds the appointment; abandoning payment does not create a confirmed booking.
Can two customers buy the same appointment?
The API checks reservations and paid bookings on the server and prevents overlapping appointments. Browser time and form values cannot override availability.
How do I pay?
Through Stripe’s hosted checkout in EUR. Enter card details on Stripe; we do not receive or store your full card number.
What happens if payment fails?
No paid order is accepted and no project work begins. Return to the service selection and retry. A temporary appointment hold expires automatically.
Is the consultation deducted from a migration purchase?
No automatic deduction is included. A different arrangement applies only if we expressly agree it in writing.
Which migration package should I buy?
Compare the published page, CMS, module, database and infrastructure limits. Buy a package only when your project fits; otherwise book the paid consultation.
What if my project exceeds the package?
Additional work requires a written scope and payment. We may pause work until the difference is agreed; a package does not include unlimited development.
Are prices and tax clear before payment?
Published prices are in EUR with VAT included where applicable. Stripe displays the final amount and available tax details before you pay.
Who provides the service?
Codepolder / Reprevi, KVK 42061196, DUNS 473926290, Westhavenkade 71P, 3131AH Vlaardingen, Netherlands. Full tax details are in the terms.
What must I provide?
Complete content, assets and licences; an accurate function inventory; exports and backups; and timely, authorised technical access through an agreed secure channel.
Should I send passwords in the payment form?
No. Describe the project without credentials or sensitive records. After payment, we agree secure, preferably temporary access with the minimum necessary permissions.
Who is responsible for backups?
You must maintain usable backups and verify recovery before changes. Backup creation or incident investigation is included only when expressly scoped.
Does the service include deployment?
Turnkey delivery includes deployment on your infrastructure when it meets the agreed technical requirements and you provide the required access.
Can I receive a Docker image instead?
Yes. If deployment access or compatible infrastructure is unavailable, delivery can be an agreed container/image or Docker package with build and launch instructions.
Are hosting and third-party services included?
External hosting, cloud consumption, paid licences, domains and ongoing operations are separate unless explicitly included in the purchased scope.
When does the delivery clock start?
After payment and receipt of all agreed materials, access and approvals. Customer delays, scope changes and external dependencies extend the schedule.
Can you preserve URLs and search visibility?
We preserve URLs where feasible and map redirects when required. We check metadata, sitemaps and crawler access, but search rankings are not guaranteed.
Does switching language guarantee security or savings?
No. Results depend on architecture, updates, access controls, workload and maintenance. We agree project-specific acceptance criteria rather than universal promises.
Can I cancel or withdraw?
Mandatory consumer withdrawal rights apply where relevant. Use your private order link or the withdrawal page. Early performance requires a separate express request; rights end after full performance where the law permits.
What liability and acceptance terms apply?
The terms define deliverables, customer duties, defect notification and lawful liability limits. Mandatory consumer rights, liability for intent and other non-excludable duties remain protected.
